Shipping policy
Kingdom Reign Ministries Shipping Policy
At Kingdom Reign Ministries, we strive to provide you with the best possible shipping experience. We want you to know exactly what to expect when you order from us.
Quick Reference Guide
- Standard Shipping (5-7 business days): $5.99
- Express Shipping (2-3 business days): $12.99
- Free shipping on orders over $75
- International shipping available to select countries
- Tracking provided within 24 hours of shipment
Domestic Shipping Options
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: $5.99 for orders under $75
- Free for orders over $75
- Carrier: USPS or UPS
- Tracking included
Express Shipping
- Delivery Time: 2-3 business days
- Cost: $12.99
- Carrier: UPS or FedEx
- Tracking included
- Not available for P.O. boxes
Next Day Shipping
- Delivery Time: Next business day if ordered before 2 PM EST
- Cost: $24.99
- Carrier: UPS or FedEx
- Tracking included
- Not available for P.O. boxes
- Not available on weekends or holidays
International Shipping
Standard International
- Delivery Time: 7-14 business days
- Cost: Starting at $24.99 (based on destination and weight)
- Available to select countries
- Customs fees may apply
- Tracking included where available
Order Processing
- Orders are processed Monday-Friday, excluding holidays
- Orders placed before 2 PM EST typically ship same day
- Orders placed after 2 PM EST ship next business day
- Processing time: 1-2 business days
- You will receive tracking information via email within 24 hours of shipment
Shipping Restrictions
We currently ship to:
- All 50 United States
- Canada
- Select European countries
- Australia and New Zealand
We do not ship to:
- P.O. boxes (for Express and Next Day shipping)
- APO/FPO addresses
- Freight forwarders
- Some international destinations (check during checkout)
Order Tracking
- Tracking numbers are automatically emailed within 24 hours of shipment
- Track your order through our website using your order number
- Email updates at key shipping milestones
- Contact customer service if tracking information is not received
Shipping Insurance
- All orders are insured up to $100 at no additional cost
- Additional insurance available for purchase during checkout
- Claims must be filed within 30 days of shipment date
Address Accuracy
- Please verify your shipping address carefully
- We are not responsible for delays or non-delivery due to incorrect addresses
- Address changes cannot be made once order is processed
- Additional charges may apply for returned packages due to incorrect addresses
Weather Delays & Other Issues
- Severe weather may impact delivery times
- Natural disasters and carrier delays beyond our control
- Holiday season may experience longer processing times
- We will communicate any known delays via email
Lost or Damaged Packages
If your package is lost or damaged:
- Contact us within 48 hours of expected delivery date
- Provide order number and photos of damage (if applicable)
- We will file a claim with the carrier
- Replacement or refund will be processed within 2 business days
Holiday Shipping
- Holiday shipping deadlines will be posted on our website
- Order early to ensure timely delivery
- Extended processing times may apply during peak seasons
- Special holiday shipping rates may be available
Questions?
Contact our shipping department:
- Email: jewellrpowell@gmail.com
- Phone: (301) 452-2850
- Hours: Monday-Friday, 9 AM - 5 PM EST
Shipping Policy Updates
This shipping policy was last updated on January 9, 2025. We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.